Why Colocation?
Put simply, colocation allows you to do
more for your business, with less of your
time and money, by leveraging the resources
of our state-of-the art data center.
Colocation eliminates the expense of
building a private communications
infrastructure and provides direct backbone
connectivity. You can house your own
equipment in our environmentally controlled,
secure facility with around the clock
monitoring and uninterruptible power supply.
You’ll always have access to the bandwidth
you need and be ready for spikes in demand.
You’ll have the control to manage your web
servers, or the option to use our highly
trained, always available technicians.
Colocation gives you the flexibility to
adjust and expand your technology as your
business grows, while avoiding costly up
front investments.
If you have questions about colocation or
want to explore if it’s right for your
business, feel free to
Contact Us.
The ColoSite is a 28,000 square foot data
center. We do not lease space from other
providers. Several providers offer our space
to their customers.
Yes, just make sure it has your name in the
address and send your equipment to:
The ColoSite
c/o “YOUR COMPANY NAME”
5005 W Royal Ln Suite #288,
Irving, TX 75063
We will install your server and assign one
IP. If you need additional support, you must
arrange for it at the time of setup. You can
send a power cord or use one of ours for $5.
Yes, you just need to order a cross-connect
to the other provider. Cross-connects will
be completed in 48 hours or they are free.
Never. We charge one-time fees of $250 for
cat5, $500 for Coax and $1000 for Fiber. And
no, we don’t differentiate what is running
over the cross-connects. Some companies
still try to charge more for an OC-48 than
an OC-3.
Tech support is $80/hr for Tier 1 Remote Hands
services, and $120/hr for Tier 2 Remote
Hands services.
Tier 1 includes almost all basic services, including monitored reboots, literal "remote hands" service in which we carry out your detailed instructions, and basic hardware replacements. OS support, network troubleshooting on customer equipment, and hardware/software diagnostic services are charged at the Tier 2 rate.
In both cases it is billed in 15 minute increments with only a 15 minute minimum . Many facilities that are not staffed 24/7 have a 1-4 hour minimum charge and a premium hourly fee for after hours service.
Tier 1 includes almost all basic services, including monitored reboots, literal "remote hands" service in which we carry out your detailed instructions, and basic hardware replacements. OS support, network troubleshooting on customer equipment, and hardware/software diagnostic services are charged at the Tier 2 rate.
In both cases it is billed in 15 minute increments with only a 15 minute minimum . Many facilities that are not staffed 24/7 have a 1-4 hour minimum charge and a premium hourly fee for after hours service.
We only charge for IPs on our single server, dedicated server and 1/4 cabinet
packages. All other packages include Clean, ARIN assigned IPs
.
Yes, The ColoSite takes pride in offering
clean IP addresses, unlike many providers
who allow and even cater to spammers. If you
are having problems with mail getting
blocked, there is a good chance your current
provider supports spam.
We are among the strictest facilities with
regard to Acceptable Use Policies. If you
are having problems with your current
provider because of AUP violations,
The ColoSite is not a good place for you.
AUPs violations must be immediately resolved
or the offending account is terminated. This
strict policy assures that our customers
won’t be affected by the actions of others.
This is important to know. This is not to
say that there are not excellent colo
providers that actually lease space from
datacenters, but to get a feel for the
honesty of the information on their site.
The ColoSite owns the datacenter. There are
many providers that will refer to 3000
Irving Blvd as “their colo”. To us that is
the biggest compliment we can receive.
Ask about the system. It is something the
data center should be proud of. The ColoSite
utilizes PowerWare and Leibert UPS systems.
Both are independent of each other to
provide customers true redundancy.
Make sure to ask whether they are direct
connections to the provider. Many providers
“take liberties” when describing who their
providers are. The ColoSite utilizes GigEs
from multiple carriers, two
respected Tier 1 providers. Our contracts
are with each provider directly so we are
able to quickly get in contact with the
providers to resolve any issues.
We have all heard the horror story of
waiting all weekend for a reboot because no
one works weekends. Make sure you need
one before you request one. On several
occasions our techs have already completed
them before a customer can update a ticket
canceling it.
You are always going to get what you signed
up for. As an example, if you sign up for
the 5 Mbps unmetered plan you will be able
to get 5 Mbps at all times. If not, submit a
ticket because there is an issue. With
The ColoSite you no longer have to accept
that you only get 30% of the speed you
purchased. On the GB packages you will be
able to get 10Mbps any time you wish.
Of course. The ColoSite does not push the
single server colocation on to a lower
quality network.
Yes you can.
Many of our customers are gaming on this
service. Since we don't dump traffic to low
end providers our customers are able to
enjoy our low ping times, low latency and
high uptime. Sounds perfect for gaming.
No problem. We even allow you to change the
pricing for your previous month. For
example, if you sign up for 200GB and end up
using 700GB we allow you to change not only
your current month, but your previous.
Changing between products is no problem, but
we may not be able to change your previous
month.
No, this pricing is per server. Consider
the 1/4 rack as a good alternative.
Yes, for $10/month you can install a
firewall up to 1U.
Yes.
We ask for 48 hours, but many of our
customer have come in on short notice. With
your assistance in giving complete
information we can often be ready in a few
hours.
